Fixed remotely today, or installed right on site.
West Coast Protech is a low-voltage and IT company in Goleta. We fix computers, phone systems, networks and cameras over a secure remote session anywhere in the US, and we install them in person across Santa Barbara County.
Anywhere in the US
Remote help
No truck roll, no waiting for an appointment. You approve the session and watch the fix happen.
- Computer, email and Microsoft 365 problems
- Business phone systems set up and managed
- Network, VPN and firewall configuration
- Cameras offline or not showing on your phone
Santa Barbara County
On-site installs
Designed, wired and tested by our own crew, then supported by the same people.
- Security cameras and recorders
- Cabling, WiFi and network racks
- Access control, gates and intercoms
- Home automation, audio and fiber
15+ years in business Licensed and insured No subcontractors on any job Residential and commercial
What we fix remotely
For homes, small offices and businesses with no IT person. Wherever you are, if it’s on a network, we can usually reach it.
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Small-business IT help desk
Slow or broken computers, printers, logins and email problems, handled over a secure screen-share session.
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Email, Microsoft 365 & Exchange
Mailbox and server issues, migrations, and fixing mail that lands in spam (SPF, DKIM, DMARC).
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Business phone systems (VoIP)
Hosted phone systems set up, ported and managed: extensions, call routing, voicemail and desk phones.
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Network & firewall configuration
Routers, switches, VPNs and WiFi controllers configured and troubleshot from here.
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Camera & NVR remote setup
Get cameras back online, set up phone viewing, update firmware and recover recordings.
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Domains, DNS & WordPress
Domain and DNS fixes, broken WordPress sites, hosting moves and SSL problems.
How a remote fix works
Most remote requests are sorted in a single session. If it needs hands on hardware, we tell you exactly what and why.
Request remote helpTell us what’s wrong
Send the form or call. We reply with a time to connect and what it will cost before any work starts.
You open a secure session
One small download or a link. You see everything we do and can end the session at any time.
We fix it and write it down
You get a short note of what was wrong, what we changed, and anything to watch for.
What we install on site
One local team for every low-voltage system in the building, from the first site walk to support years later.
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Camera & video surveillance
IP cameras, NVRs and phone viewing for homes and businesses.
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Networking & WiFi
Structured cabling, racks and business-grade WiFi that reaches every room.
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Access control & intercoms
Door and gate readers, keypads, fobs and video intercoms.
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Home automation & AV
Lighting, shades, whole-home audio and one-remote control, including URC systems.
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Fiber optic installation
Fiber runs and termination between buildings and for high-bandwidth links.
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On-site IT support
Dead zones, server closets, workstations and office moves.
How an install works
Everything is planned before equipment is ordered, so the install day is clean and the price doesn’t move.
Book a site visitSite walk
We see the property, talk through what you want covered, and check existing wiring.
Written plan and quote
Camera views, cable routes and equipment, itemized, before anything is ordered.
Install and test
Our own crew installs, labels and tests every run and device.
Walkthrough and support
We show you how to use it, then support it remotely so most future issues never need a visit.
Where we work
Based in Goleta. On-site across the South Coast and the Santa Ynez Valley. Remote help reaches the rest of the country.
- Goleta
- Santa Barbara
- Montecito
- Carpinteria
- Isla Vista
- Santa Ynez
- Solvang
- Buellton
- Los Olivos
- Remote: all 50 states
Questions people ask first
Can you really fix it without coming out?
Most computer, email, phone-system, network and camera configuration problems can be fixed over a secure remote session. If the problem turns out to be physical, such as a bad cable or a failed device, we tell you what is needed. In Santa Barbara County we can come out; elsewhere we can walk your local person through it.
Is a remote session safe?
You start the session yourself, you can watch everything we do on your screen, and you can end it at any time. Nothing is left running on your machine afterward unless you ask for ongoing support.
Do you work outside Santa Barbara County?
Yes, for remote work. Remote help is available to homes and businesses anywhere in the US. On-site installs are in Santa Barbara County.
Who actually does the install?
Our own crew, start to finish. No subcontractors, and the same people support the system afterward.
Do you support systems someone else installed?
Yes. We regularly take over cameras, networks and phone systems installed by other companies, and we document what we find so you are not stuck again.
Tell us what’s going on
A real person reads every request, usually within a few business hours. Remote problems often get fixed the same day.
- Mon–Fri 8am–6pm. Remote emergencies by arrangement.